| Link | Description |
| Institute - Help Desk Best Practices and Expectations | Institute-specific guide to triage and escalation of tickets |
| TTP Help Desk Best Practices and Expectations | |
| Institute | Institute homepage |
| Requires admin access, please reach out to coordinator if you need access | |
| /qa_compass_assignment | Use to assign to yourself |
| Kite Assessment Portal | |
| Institute Helpdesk Guide_02.04.2025.docx | Institute-specific helpdesk guide |
| IAFSP Master ModuleList | Access preview links for modules when troubleshooting |
Tier 2 and 3 Support Only | |
| /qa_compass_assignment | Use to assign to yourself |
| /bnbintel | Queries generated for Institute data requests |
| Institute Staging | Used for testing features/defects |
| Institute Staging - Admin | Used for testing features/defects, making changes to Institute content before launching to Production |
| Kite Content Portal STAGING | Used to test Content Portal features |
| Kite Content Portal PROD | Used to add/edit content for Pre-Assessment and Certification Exam (previously used for quizzes, but we are moving quizzes over to the Institute Quiz Builder feature) |
| /reports | Reports only available to those assigned in /users |
Institute Help Desk Resources Print
Modified on: Thu, Apr 24, 2025 at 12:00 PM
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