Help Desk Team

Document Link Description Help Desk Best Practices and Expectations Overall best practices with DAISEY Help Desk DAISEY Initiative Specific Helpdesk Gui...

DAISEY Initiative Specific Helpdesk Guide  Purpose  This guide serves as a resource for providing DAISEY helpdesk Tier 1 and Tier 2 support. In this ...

In the event that a client responds to the Send Forms system email:  When a client does this, they are sharing their own PII with the help desk. Rather ...