| Document | Description |
| IRIS Help Desk ticket escalation template | Template to use for escalations. |
| IRIS Help Desk Troubleshooting Guide | Info about spam tickets, form submissions, deactivating users, error message, updating emails, reactivating training site accounts, etc. |
| DCF & CARE Map | Map for IRIS communities with DCF organizations and CARE Program organizations cross-over. |
| IRIS Help Desk Coverage Policy | A description of daily coverage policies, including processes for when staff is out of the office or there is a holiday. |
| IRIS Help Desk Guide | An instruction guide that outlines basic operating procedures for the IRIS Help Desk. |
| IRIS Ticket Tiers | A description of each ticket tier used in escalations. |
| TTP Help Desk Best Practices and Expectations | A summary of best practices and expectations across all TTP Help Desks. |
| IRIS Admin Manual | The IRIS Admin Manual offers step-by-step guidance on using the IRIS admin site, supporting field users, and explaining its integration with Communities and Organizations. |
| IRIS Knowledgebase Maintenance Plan | A summary of the process for adding a new article to the IRIS Knowledgebase. |