Help Desk Team

Document Description IRIS Help Desk ticket escalation template Template to use for escalations. IRIS Help Desk Troubleshooting Guide Info about spam t...

Resending Invitation Email   When a new user account is created in IRIS, an invitation email is sent to the email address used to create the account. The i...

Admins  Can see and interact with all data for all communities. Can delete IRIS data (communities, organizations, users). It is our internal policy to ne...

IRIS User Access Definitions    User Status Name   Definition / Criteria   Location(s)   Active   User has accepted invite and signed User...

IRIS Organizations become suspended when all users are inactive from non-use or if the last active user has their account locked from too many failed login ...

Occasionally the Primary Contact for an organization will retire or leave the organization. In these circumstances a new Primary Contact will need to be sel...

Occasionally, when using the IRIS site both IRIS Admin and IRIS Users may run into confusing error messages. See below for steps on how to resolve commonly ...

There are various system-generated emails that are sent from the IRIS system. Some examples are password reset emails, account invitations, and the Responsi...

You will want to assign a ‘Type’ to every ticket that comes into IRIS Helpdesk. It should be straight forward which type applies to the ticket you are worki...

Primary Contacts There are multiple Primary Contacts for most CARE organizations.    Rules of Engagement User access requests emailed to IRIS support on...